Do you ship internationally?
Yes! Please be aware there will be extra freight charges. Your account manager will contact you with these charges. You will also be responsible for all customs, taxes or duties that your government may charge.
Why is there no shipping charge coming up on my order on the Checkout page?
Some items that are bulky and heavy weight require manual calculation to insure that the shipping charge is the most economical available. For example: Large Cages or Odd shaped Java Trees. These products will not be able to be shipped via UPS and can be costly to ship. Therefore, Kings Cages wants to make sure that you are charged a competitive rate and will receive the product in the fastest and safest way possible. When you do not see a shipping charge appear on the checkout page this is usually the case. Kings Cages will e-mail you with the exact shipping charge of the product you requested. We will not ship your package until we receive your approval for these charges.
I provided the wrong shipping address. What should I do?
Contact us immediately with the correct address. You will be responsible for a re-consignment fee.
When will my order ship?
97% of all orders ship within 24 hours. Most products ship the same day if ordered by 1:00PM EST.
When can I expect my order to arrive?
In most cases orders shipped via UPS should arrive within 3-5 business days if you live on the East Coast, and 5 - 10 business days of you live on the West Coast. If you require your product to arrive faster you may elect to have your package shipped via UPS 2nd Day service or 3 day delivery for an additional charge. This amount will be automatically calculated at the point of checkout. Please note that Kings Cages is not responsible for shipping delays caused by the carrier used.
What if I got my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If merchandise arrives with extensive damages it is best to REFUSE it from the carrier attempting delivery. If the damage is minimal you should accept the package make sure it is noted on the carrier's delivery record in order for Kings Cages to file a damage claim. Keep the merchandise AND the original box together. Please call our customer-care department at 1-866-777-7303 at your earliest convenience, but no later than 5 days after the package was delivered. We can arrange for a carrier inspection and/or a pick up of damaged merchandise. If you do not notify Kings Cages of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage.